knowledge_management

Knowledge management

Knowledge management is the process of generating value from the intellectual and knowledge-based assets of any commercial, public or non-profit organisation. Discrimination of information, i.e. evaluation and decision of whether that particular information is valuable or not, is carried out by an organisation itself.

Knowledge management of the assets, which could be documented, archived or coded (patents, reports, marketing researches, etc.) is facilitated by information technology. Another group of assets, which is important in knowledge management, represents people experience. This is know-how of people and it is contained in their heads.

By sharing knowledge inside, the organisation may improve its performance e.g. to increase revenues by faster delivering products and services to market or to reduce costs by eliminating redundant processes/operations. If value of employees' knowledge is recognised and rewarded then organisation may improve retention rate of the most knowledgeable employees.

Sharing knowledge outside the organisation may encourage the free flow of ideas and fostering global innovation.

Analysis of your in-house knowledgeEand management of this knowledge can be achieved by systematic handling of this knowledge and, consequently, appropriately knowledge dissemination among the employees. Your particular knowledge outside the organisation can be promoted.

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